De volle corporatie

Het is nu in in corporatieland om de organisatie lean en mean te maken, de slanke corporatie. Ik stel daar de volle corporatie tegenover. Een corporatie die vol in ambities zit en vol is met mens en middelen om de eigenlijke volkshuisvestelijke taken uit te voeren voor alleen diegenen die op de corporatie zijn aangewezen. in hun wonen te ondersteunen.

Een Brusselse kijk op de volkshuisvesting, waarin een sterke accentwijziging is opgenomen.

Most social housing providers perform the activities of landlords. Therefore the relation between landlord and tenant is another important aspect of the quality of the service, even if it does not fulfil the criteria

of “social work” in the narrow sense.

On the other hand, compared to other social services, the continuous care/advice/empowerment activities towards individuals do not constitute the core aspects of social housing provision. Increasingly, management of social housing can encompass social aspects: for example, care services are involved in housing or rehousing programmes of specific groups or in debt-management of low-income households. But, in most cases, specific care institutions cover the care component and collaborate with social housing providers. As the aspect of “social management” at the estate level as well as at the neighbourhood level is gaining weight, direct employment of social workers, co-operation with social institutions and new training curricula for

housing staff are becoming increasingly prevalent.

http://www.socialsecurity.fgov.be/eu/docs/agenda/26-27_10_10_second_biennial_report.pdf

En voor de kwaliteit van dienstverlening kunnen deze begrippen als invalshoek dienen, ze zijn anders dan KWH. Lees voor disabilitis een brede opvatting.

Rights: Choice, freedom of choice (including personal choice on how services

are individually delivered) self determination, non discrimination, including

recognition of the position of women with disabilities within services planning

and delivery Criteria: Systematic information of users, including on what are the

services and what are good services; Availability of accessible services.

Accessible complaints mechanisms; Promotion of full awareness of human rights

of people with disabilities, including training and education of providers,

professionals, caregivers and authorities.

Person centred: Social services of general interest to people with disabilities

should tackle the needs of each individual with the aim to improve the quality of

life and equality of opportunities of the persons concerned. In line with the social

model of disability, the physical and social environment of the person served

should be taken into account. Criteria: Conformance to the requirements and

needs of the users; Use of personal budgets to compose the package of SSGI to be

delivered to persons with disabilities; Proximity between the provider of service

and the beneficiary.

Comprehensiveness and continuity: The continuum of holistic services - from

early interventions to support and follow up - involves multi-disciplinary actions

and coordination. Furthermore, such a continuum is essential all along the life of

persons with disabilities, therefore a life cycle approach is to be taken. The life

cycle stages are: children with disabilities, people with disabilities of working

age, older people with disabilities. Criteria: Seamless coordination among the

centres or establishments providing services as well as when it comes to the

benefits and financial aids available to those organisations; Pro-active reduction

of barriers to access services.

Participation: Users, first and foremost people with disabilities themselves,

should be actively involved in the service team and engaged in self assessment

and feedback. Criteria: Participation, evidence-based forms of planning and

definition of services, as well as of quality review; Continuous measurement of

degree of satisfaction of use; Definition of models for users' programme review.

Partnership: All potential partners, including employers, the local community,

social partners, funding authorities, policy makers are to be involved alongside

service providers. Criteria: Decentralisation of the organisation of services to

local or regional level bringing the service providers closer to the service users;

Delivery or set up of services in close cooperation with mainstream social

services; Delivery and management of services by well trained and skilled staff

having access to Life-Long Learning opportunities.

Results oriented: Quality is directly related to outcomes for the user, measuring

satisfaction is crucial. Quality outcomes areas are to be identified by all

stakeholders and used as reference to assess the success of the service in meeting

individual needs. Criteria: Personal responsibility of every stakeholder; Records

on outcomes; Impact assessment of the quality of services on women and me;

Regular independent assessment of systems and procedures; Flexibility and

responsiveness to new challenges.

Good Governance: Openness, participation, transparency, efficiency and

accountability are to be applied by all types of organisations delivering social

services to people with disabilities. Criteria: Definition of principles and values

at stake in service delivery; Definition of the responsibilities and interrelations of

the actors who manage, design, deliver, support and evaluate service provision;

Annual planning and review process with participation of staff in the definition

and evaluation of roles and responsibilities of the various functions at stake in

service delivery; Cooperation with other agencies involved in the continuum of

services to facilitate access to a comprehensive range of services; Records on

outcomes of individual service plans and continuous evaluation of person served

satisfaction; Accessible complaint procedures; Collection of feedback from

purchases, funders and other stakeholders on performance; Formal periodic and

independent review of the business results of service providers.